Help Desk

The Totalis Help Desk supports all our Services, underpinning our commitment to client care and business excellence. It is the initial point of contact for all our clients and our friendly customer-focused team will respond promptly and effectively to your enquiries.

Open 24 hours a day, 365 days a year, the Totalis Help Desk also provides a 24 hour emergency call-out service.

Photo by sturti/iStock / Getty Images
Photo by sturti/iStock / Getty Images

We offer:

  • 24 hour coverage, 365 days per year
  • Customer service excellence
  • 3rd party supply chain management
  • Compliance scheduling
  • Complete asset management
  • Accurate and timely management reporting
  • 24/7 telephone/e-mail coverage
  • Expert questioning to ascertain the true nature of any issues
  • Batching of non-urgent works to eliminate costly reactive maintenance
  • Management of all planned maintenance schedules
  • Allocation of works to relevant parties
  • Management support for nominated suppliers
  • Management of job closedowns
  • Supplier performance management and reporting
  • Warranty Management
  • Operational issue reports