Help Desk

The Totalis Help Desk supports all our Services, underpinning our commitment to client care and business excellence. It is the initial point of contact for all our clients, where our friendly customer-focused team will respond promptly and effectively to your enquiries.

Open 24 hours a day, 365 days a year, the Totalis Help Desk also provides a 24-hour emergency call-out service. Our Help Desk work in partnership with management and our engineers to ensure a first time fix is achieved where possible. This will subsequently:

  • Reduce costs for your business 
  • Minimal disruption to your business.
Photo by sturti/iStock / Getty Images
Photo by sturti/iStock / Getty Images

We offer:

  • 24-hour coverage, 365 days per year
  • Customer service excellence
  • 3rd party supply chain management
  • Statutory Compliance scheduling
  • Management of all planned maintenance tasks
  • Complete asset management
  • Accurate and timely management reporting
  • 24/7 telephone/e-mail coverage
  • Batching of non-urgent works to eliminate costly reactive maintenance
  • Allocation of correct resources***
  • Supplier performance management and reporting
  • Warranty Management
  • Bespoke Client Reporting